Security & Data Protection
How we handle, store, and protect your data.
Data from connected accounts
When you connect a third-party account to Opplify, we access only what's needed to run the feature you enabled.
- Meta (Instagram and Facebook): your page and account profile information, comments on your posts including the commenter's username and profile information, and direct messages including message content and the sender's name and profile picture.
- WhatsApp: messages sent and received through your connected business number.
- Google: calendar availability and events for scheduling; sending and logging emails you initiate.
- Zoom: meeting and webinar details including registrants, participants, poll responses, and Q&A.
- Payments: handled directly by Razorpay and Stripe. We do not store full card numbers.
We use this data solely to provide the feature you enabled. We never sell it, never use it for advertising, and never use it to train AI models.
How long we keep it
- Account data: retained while your account is active; permanently deleted within 30 days of account deletion.
- Data from a disconnected integration: deleted within 30 days of disconnection.
- OAuth access and refresh tokens: deleted immediately on disconnection.
- Server and application logs: 30 days.
- Backups: 30 days on a rolling basis.
- Deletion requests: completed within 30 days.
Requesting deletion of your data
You can remove your data from Opplify in three ways:
- Delete records directly inside your Opplify account.
- Disconnect the integration under Settings → Integrations. Your access tokens are deleted immediately and the data obtained from that platform is deleted within 30 days. You can also revoke Opplify's access from Facebook, Instagram, or Google's own security settings.
- Submit the form below, or email support@getopplify.com
We'll confirm receipt and complete your request within 30 days. We may retain limited records where legally required, such as invoices for tax purposes.